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ECCI 致力于归属感、包容性、多样性和公平性。我们致力于有意识地、主动地创造 阅读更多 们或需要帮助完成申请流程，请使用以下联系信息通过电子邮件联系我们的人力资源部。
在线：hr@eccinvestment.com
主要响应时间：M-F，东部时间 9a-5p
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你好 !
ECCI 致力于归属感、包容性、多样性和公平性。我们致力于有意识地、主动地创造 阅读更多 们或需要帮助完成申请流程，请使用以下联系信息通过电子邮件联系我们的人力资源部。
在线：hr@eccinvestment.com
主要响应时间：M-F，东部时间 9a-5p
阅读还原
IT System Monitoring Analyst II - Telecommute
Updated: 2024-06-24 19:59:03
Implement and configure infrastructure and application monitoring tools
API Integration with multiple external infrastructure and applications for monitoring purposes
Understanding of Scripting Languages such as PowerShell or PERL
Work with infrastructure and application teams to ensure performance and availability monitoring is in place
Troubleshoot, proactively identify monitoring solutions, and drive resolution of complex system/process problems and issues
Coordinate and plan monitoring enhancements and maintenance to keep up with ever changing systems, new contracts, and user requirements.
Analyze monitoring data/logs/trends and provide strategic recommendations around end-to-end system improvements from Infrastructure to Systems to Data to Telecom to Desktop to mobile technology, resulting in improved and successful contract outcomes
Ensure monitoring and tool education is provided to new employees and refreshed with the existing employee base through involvement in learning plan content creation, facilitation, and other training methods as appropriate
Facilitate the creation and maintenance of production monitoring requirements to include Vital Business Functions, thresholds for automated incident creation, automated alerts, and notifications
Ensure SLA tracking, reporting and communications are in place
Document monitoring services and align with the Catalog of Services available to those dependent on the IT services we provide and ensure system documentation is available to help IT teams quickly resolve problems
Maintain good working relationships across IT, the businesses and with IT vendors
Work as liaison/relationship manager between other monitoring/reporting organizations across divisions, departments, and teams we provide IT services in collaboration with
Bachelor's degree in Computer Science, MIS, Information Technology, Computer Engineering, or another related field
Equivalent combination of education, experience and/or applicable military experience
4+ years of experience in each of the following areas:
Administrating infrastructure and application monitoring tools
Full life-cycle software development experience
Infrastructure, or desktop technology or helpdesk or systems support experience
Experience providing stable business systems to meet customer/business needs
4+ years of ITIL or other ITSM related framework or discipline experience
Excellent understanding of business operations and their related dependencies on IT systems for executing our contracts successfully
Understanding of end-to-end system dependencies (Infrastructure, System, Data, Telecom, Desktop, Mobile) to the resulting contract outcomes
Excellent grasp of the technical fundamentals of software development and be able to work within complicated IT systems to plan projects
Comfortable making timely suggestions in times of crisis management and escalating alerts appropriately across the organization in an effort to sustain minimal impact to customers
Proficient Microsoft Software Suite skills
ITIL or other ITSM framework certification
Experience with monitoring, instrumenting IT Systems, IT event management, alerting, and Synthetic Scripting practices
Experience creating systems/performance dashboards
Excellent interpersonal skills including the ability to present, persuade and provide professional presentation materials to both large and small groups
Communications skills
Proven analytical and troubleshooting skills
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Job description
Title: IT System Monitoring Analyst II - Telecommute
Salary: $75,000 - $106,000
Location: ECCI NY main office
Period: November 01, 2022 - Until Filled
Job details
The IT Systems Monitoring Analyst II is responsible for supporting the implementation, configuration and ongoing monitoring objectives for monitoring tools and processes encompassing the Infrastructure, Application and User perspectives. Additionally, will address the needs of proactive monitoring and incident avoidance, as well as trending, predictive and contractually required SLAs/KPIs.
Will work closely with, Infrastructure Services, Application Development, Helpdesk and Desktop Services to implement and adhere to ITIL/DevOps best practices, ensuring the highest quality system experiences possible for internal and external customers. This position is a key resource that focuses on configuring IT monitoring tools to deliver valuable services to our customers and enable us to successfully execute on contracts.
PRIMARY RESPONSIBILITIES:
REQUIRED QUALIFICATIONS:
ECCI will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation
PREFERRED QUALIFICATIONS:
CONNECTICUT OR UPPER NEW YORK RESIDENTS ONLY:
The salary range for this position is $82,100 to $113,900. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to salary, ECCI Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with ECCI, you'll find a far-reaching choice of benefits and incentives.
For immediate consideration please send resume to: hr@eccinvestment.com with 'IT System Monitoring Analyst II' in the subject line.
ECCI is an Equal Opportunity Employer.
ECCI does not discriminate on the basis of race, ancestry, national origin, color, religion, gender, age, marital status, sexual orientation, disability, veteran status, or any other protected classification under the law.
-JOBPOSTREF M1011-ITSMA
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